Why we Choose NetSuite CRM

Every business’s success is dependent on their customers’ satisfaction. That’s why today’s most successful companies take the time to understand their customers’ needs. CRM (Customer Relationship Management) systems help organizations manage their clients’ data and automate several day-to-day customer management tasks. 

NetSuite offers a robust Customer Relationship Management solution for businesses of all sizes and industries. NetSuite has plenty of helpful features, such as Salesforce Automation (SFA), marketing automation, customer support management, and more. By using the NetSuite CRM, companies can better manage their customer database and also leverage comprehensive sales reports effectively and with more accuracy.

                                                    

Features of NetSuite CRM

Thousands of businesses choose NetSuite CRM because of its efficiently designed and far-reaching customer management solutions

• Customer Management: NetSuite CRM includes lots of advanced methods of easily gathering and storing customer information. Data can be added manually or automatically added to the database from email or website forms, existing legacy directories, social media accounts, connected apps, and more. 
• Communication Tracking: NetSuite CRM allows companies to track their employees’ workflow and progress generating business with individual clients. Maintaining visibility of employees’ interactions with clients and potential clients increases accountability for everybody and helps businesses find the roots of problems when inconsistencies or disagreements arise.
• Campaign Management: The platform’s marketing automation feature allows companies to create marketing campaigns that help them promote their services or products using the full power of their customer database. Marketing materials can be pushed to any client in the database that meets preset conditions (geography, company size, length of relationship, etc.)
• Anytime/Anywhere Access: NetSuite users can easily access their account on mobile devices run on all popular operations systems (iOS, Android, Windows, Blackberry). They can also get into their NetSuite account using the platform’s browser app from any device (desktop, tablet, mobile, etc.).
• Reporting and Analytics: NetSuite has a solid reporting and analytics engine, buffeted by best-in-class Artificial Intelligence (AI) and Business Intelligence (BI) software. NetSuite can inspect client and customer interactions in real time and offer actionable insights that managers can use to make improvements to their sales and marketing practices. 

While NetSuite offers a robust dossier of features to aid in Customer Relationship Management, some companies are in the market for more specialized services. For those looking to have NetSuite integrated into their existing enterprise technology architecture – or for anyone hoping to expand the functionality of their current NetSuite solution – you should look into hiring a proven IT company with experience providing custom NetSuite Development Services.